Returns & Refund Policy

Motiva gives you the option to return purchased item(s)*. Any order that has been shipped, falls within a returnable category. Please send an email to [email protected] and make sure the subject line has the following: (Type: Arrange a Return OR Replacement for damaged goods + Order Number #)

Returns Terms and Conditions

The below sets out our return policy with respect to certain product categories:

  1. You have received a wrong product;
  2. You have received a product that is not as described on the Site;
  3. You have received a damaged product.

Return Condition

Product is unused, in original unbroken packaging. Must be returned within 14 days of receipt of shipment.

Refund Policy

If you request a refund for the returned product, the refund will be granted and credited back to the account it was originally charged to no later than 7 business days after the product has been received by Motiva Supplements.

If you are not getting the results that you are looking for with the product for any reason, we have a team on hand that is fully available to you. We can assist you with the dosage of the product, coaching, some recipes, and any other factors that go into reaching your goals. If you would like help with this, please contact us at: [email protected] and we’ll get back to you right away to get you on track! Our customers are our #1 priority. We are here to support you 100% along the way.

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